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Shipping Policy

SHIPPING POLICY

How do I track my order?

Once your order is ready to be shipped, you will be emailed a United States Postal Service (USPS) tracking number at which point you will be able to keep track of your order. 

When can I expect my shipment to arrive?

All items purchased from \ 'bē \ are made to order.  Please allow up to a minimum of 3 weeks for creation, packaging, and shipping.  If after 3 weeks your order hasn’t shipped, and you have questions, please don’t hesitate to contact customer service. Note that when your order ships, you will receive a notification. We thank you for your continued support and patience.

Your order will ship out using the delivery choice you choose at checkout. We ship via USPS.

For Domestic\International Orders

  • Economy 0lb–5lb: 5 to 8 business days

  • Economy 5lb–70lb: 5 to 8 business days

  • Standard 0lb–1lb: 3 to 4 business days

  • Standard 1lb–5lb: 3 to 4 business day

If you qualify for free shipping (for domestic orders only), all orders will be shipped USPS Priority Mail.

Where do we ship?

We ship all over the world. 

I have not received my order even though the tracking says shipped. What do I do now?

Once the item has been shipped, it is no longer in our hands. You will need to contact USPS with the tracking number provided to gain more information. If signature confirmation shows that it was signed for, you will need to contact USPS.

My order says delivered but I didn't receive my package. What do I do now? 

\ 'bē \ is not responsible for missing or lost packages. You will need to contact USPS to file a claim  at 1-800-ASK-USPS® (1-800-275-8777).

I need the item reshipped. It's being returned to sender.

If you provided the wrong shipping address and need the item reshipped to you, you will be sent an additional invoice, with a new shipping cost, to have the item reshipped. You must wait for us to receive the item back before we're able to ship to the correct address.

I need the item reshipped. It was delivered to the wrong address.

Unfortunately, unless you can retrieve the package, you will have to place another order.  

Do I need to sign for my packages?

No.

Do you ship to P.O. Box + APO addresses?

Yes, we do ship to P.O. Box  + APO addresses. 

Will I be charged customs and import duties?

Please note that BE. ships all international packages "Delivery Duties Unpaid." This means that all customs, duties, taxes, and brokerage fees are not charged by \ 'bē \ and are the responsibility of the customer at the time of delivery. If the customer fails to pay these fees and the package is returned to \ 'bē \, we will not resend your package.

I accidentally input the wrong address upon checkout...what now?

We ship to the address provided. If you paid with PayPal and have a wrong shipping address on file with them, you will need to contact them and make sure that your address is updated with them before we can ship out to that address or it will be shipped out to the address provided within PayPal. We only ship to the address provided upon purchase. If the item has not been shipped, please contact us as soon as possible. Once the item has been shipped you will have to contact USPS.