Refund Policy
REFUND POLICY
No returns or exchanges. All sales are final.
Thank you for purchasing from \ 'bē \. Unfortunately due to COVID-19, all sales are final; however, if you aren't satisfied with your purchase, store credit will be issued.
OTHER GOOD THINGS
Customer Service Hours
Our customer service hours are 9 am - 5 pm PST Monday - Friday. Please allow for a minimum of 72 hours to whatever inquiries you may have.
Customer Service Email: cs@bethedefinition.com
Why should I sign up for the emails?
With emails, you are able to find out what's new with \ 'bē \ as well as find out about future promotions before anyone else. We let those who subscribe via email gain access to new drops before the are announced anywhere else.
Forms of Payment
Must I log in to PayPal or have a PayPal account to make a purchase?
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No, you do not need to log in or create an account with PayPal to make a purchase. You can check out as a guest via the PayPal Portal using your card information.
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What currency are your products set in?
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All products are set by default in USD.
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Ordering
How do I know if my order has been placed?
You will receive an order confirmation notice to the email address you provided along with a receipt. Be sure to check your spam folder as well for an order confirmation.
Also, please make sure you enter your correct email address. Any misspelling can affect whether you receive an email confirmation.
I've just placed my order, can I change it?
Not at this time. If you placed an order and would like to add an item, you will have to place another order.
Discounts + Promo
Can I use more than one discount code on my order?
Only one coupon code per purchase when a discount code is available. Using the same code on multiple orders will slow down your order and move it to the back of the queue.
What happens if I forget to use a discount code?
Oh no!! We are sorry to hear this. Once your order has been placed we are unable to manually add the discount. Please note that this discount may be used on your next order if the code is still valid.
Why won't my discount code work?
Our codes are case sensitive, try copying and pasting the code into the Promo Code box just before checkout. Please look at the terms and conditions of the discount code to make sure this offer is still valid. From time to time we offer discount codes for selected items only and this will be stated in the terms and conditions of the discount code.
Availability
Why has my order been canceled?
On occasion, an item you have ordered can suddenly become unavailable. These cases are rare. If an item in your order sells out, we will contact you as soon as possible to confirm the cancellation of your order. If your order contains additional items, we will dispatch the rest of your order and refund the out of a stock item.
The product I want is no longer there....what do I do?
Please keep checking back on our site and look out for our emails for any restock updates. Also, check our Instagram page.
Pre-orders
Pre-orders close one week after initial launch. All items purchased from \ 'bē \ are made to order. Please allow up to a minimum of 3 weeks for creation, packaging, and shipping. If after 3 weeks your order hasn’t shipped, and you have questions, please don’t hesitate to contact customer service. Note that when your order ships, you will receive a notification. Thank you for your continued support and patience.
If I purchased more than one item and one of the items is on pre-order when will I receive my shipment?
We ship out all items at one time. Once we receive all items, the item is then shipped to you.
Account
Must I log in to the website to make a purchase?
You do not need to log in or to create an account to make a purchase. You can check out as a guest.